At the Indianapolis Motor Speedway Shop, we’re dedicated to delivering racing-inspired products to enthusiasts worldwide with speed and precision. Our comprehensive shipping and returns policies are designed to ensure your complete satisfaction with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Notes |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Recommended for faster delivery |
| Free Shipping | EMS | FREE for orders over $50 | 15-25 business days after shipment | Economical option for orders over $50 |
Note: We ship globally, with the exception of certain parts of Asia and select remote regions. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
We understand that sometimes a return or exchange is necessary, and we’ve designed this policy to make the process as smooth as possible for our global community of racing enthusiasts.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order. This gives you ample time to ensure your racing gear meets your expectations.
Condition Requirements
To be eligible for a return or exchange, items must be:
- In original, unused condition
- With all original tags attached
- In original packaging
- Free of any stains, odors, or damage
Non-Returnable Items
For health and safety reasons, the following items from our collections cannot be returned or exchanged:
- IMS Apparel – Special event merchandise
- Indy 500 – Limited edition commemorative items
- Collections – Seasonal and limited-run products
- Items marked as “final sale” or “clearance”
- Personalized or custom-made products
Return & Exchange Process
Email us at [email protected] within 15 days of receiving your order.
Use the template below to ensure we have all necessary details.
We’ll respond within 2 business days with return instructions.
Once approved, ship the item(s) to our facility at:
Indianapolis Motor Speedway Shop Returns Department
1718 Underwood Road
Gambrills, US 21054
Place a copy of your return approval email inside the package.
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Indianapolis Motor Speedway Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Order]
– Product(s) to Return: [Product Name(s) and Size(s)]
– Reason for Return: [Please specify]
Exchange Preference (if applicable):
– Desired Size/Product: [New Size or Product Name]
Customer Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email Address]
– Shipping Address: [Your Address]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Information
Once we receive and inspect your returned item(s):
| Processing Time | 3-5 business days after we receive your return |
| Refund Method | Refunds will be issued to your original payment method |
| Shipping Costs | Original shipping fees are non-refundable |
| International Refunds | For our global customers (excluding certain parts of Asia and select remote regions), refunds will be processed in USD. Your financial institution will handle currency conversion based on their current exchange rates. |
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges:
Email: [email protected]
Response Time: Within 2 business days
Thank you for choosing the Indianapolis Motor Speedway Shop. We appreciate your business and are committed to ensuring you’re completely satisfied with your racing merchandise.
Shop with confidence. Race with passion.