At the Indianapolis Motor Speedway Shop, we’re committed to ensuring your complete satisfaction with every racing-inspired product you purchase. We understand that sometimes a return or exchange is necessary, and we’ve designed this policy to make the process as smooth as possible for our global community of racing enthusiasts.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order. This gives you ample time to ensure your racing gear meets your expectations.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original, unused condition
  • With all original tags attached
  • In original packaging
  • Free of any stains, odors, or damage

Non-Returnable Items

For health and safety reasons, the following items from our collections cannot be returned or exchanged:

  • IMS Apparel – Special event merchandise
  • Indy 500 – Limited edition commemorative items
  • Collections – Seasonal and limited-run products
  • Items marked as “final sale” or “clearance”
  • Personalized or custom-made products

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request – Email us at [email protected] within 15 days of receiving your order
  2. Provide Required Information – Use the template below to ensure we have all necessary details
  3. Wait for Approval – We’ll respond within 2 business days with return instructions
  4. Ship Your Return – Once approved, ship the item(s) to our facility at:

    Indianapolis Motor Speedway Shop
    Returns Department
    1718 Underwood Road
    Gambrills, US 21054
  5. Include Documentation – Place a copy of your return approval email inside the package

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Indianapolis Motor Speedway Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product(s) to Return: [Product Name(s) and Size(s)] – Reason for Return: [Please specify] Exchange Preference (if applicable): – Desired Size/Product: [New Size or Product Name] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Shipping Address: [Your Address] I confirm that the item(s) are in original condition with all tags attached and packaging intact. Thank you for your assistance. Sincerely, [Your Name]

Refund Information

Once we receive and inspect your returned item(s):

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: For our global customers (excluding certain parts of Asia and select remote regions), refunds will be processed in USD. Your financial institution will handle currency conversion based on their current exchange rates.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 2 business days

Thank you for choosing the Indianapolis Motor Speedway Shop. We appreciate your business and are committed to ensuring you’re completely satisfied with your racing merchandise.

Shop with confidence. Race with passion.